Introduction
LiveVox provides you the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of the Livevox Communicator tool (LVC) and explains how to use it.
System Requirements
For a smooth LVC experience, your system must have the following minimal configuration:
- CPU speed: 1 GHz
- RAM: 2 GB
- Operating system: Windows 7+
- Sound card: Onboard audio with headphone jack
- Internet connectivity
- Headset: USB headset (recommended vendors: Plantronics, Logitech)
Installation
The LVC URL to be downloaded is provided by the LiveVox VoIP Implementation Team depending on your settings. To install LVC:
- Save the installation file locally.
Run the installation file.
Unless an issue arises, do not modify the default values for installation.
When the installation is complete, the following LVC icon appears on your desktop.
Run LVC.
- When the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system.
- For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.
Getting Started
Overview
LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.
Starting LVC
When LVC is started, you are redirected to the main window.
Using LVC
After you launch the application, your phone is ready to place calls to the LiveVox platform.
Among the options available on the communicator are a dialpad for dialing into LiveVox and a tab to view recently dialed numbers.
AUDIO DEVICE SELECTION
The settings menu () will take you to Media selection. Select the correct device from the displayed list of devices and click on the play button () to verify functionality. Leave all the other options as default.
EXITING LIVEVOX COMMUNICATOR
Go to your windows taskbar and click on the show hidden icons button, right click on the LVC icon and select Exit.
ROLLBACK TO SILVERCLOUD
We strongly recommend leaving the previous version of the LiveVox Communicator installed. In the case of rollback, the agent can log in to LiveVox as usual.
After one week, please uninstall the old version of LiveVox Communicator in Setting à Apps àApp & Features, and the look for “Silvercloud version 3.15.2.1” and click on uninstall.
LiveVox Customer Care Contacts
24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.
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