The Monitor tab enables you to monitor real-time statistics and metrics pertaining to calls, emails, SMSes, chats, accounts, and tickets. The Monitor tab contains the following dashboards:
- Monitor Dashboard: The monitor dashboard helps you measure the performance of your enterprise, call centers, services, or agents and improves efficiency by providing real-time statistics and metrics for voice, email, SMS, and chat channels.
- Account Dashboard: The Account dashboard provides real-time statistics and metrics pertaining to accounts.
- Ticketing Dashboard: The Ticketing dashboard provides real-time statistics and metrics pertaining to tickets. The Ticket dashboard provides real-time statistics and metrics pertaining to all tickets. The Real-Time Ticket dashboard provides real-time statistics and metrics pertaining to only open tickets.