The Extension Transfer module provides extension-based routing for inbound callers. These callers can reach specific agents who are assigned to the LiveVox extensions, as configured in the Agents window.
The Agents window appears when you click Agents > Agents on the Configure tab of the LiveVox Portal.
Message Properties
| Display Name | Description |
| Extension Prompt Phrase | The prompt played at the beginning of the module to ask for an extension number. |
| Extension Invalid Phrase | The prompt played if the user entered an invalid extension number. |
| Extension No Input Phrase | The prompt played if the user did not enter any extension number. |
| Operator Transfer Prehold Prompt Phrase | The prompt played back before the transfer hold. The prompt is played in its entirety. |
| Operator Transfer Hold Phrase | The prompt played back during a transfer hold. |
Advanced Properties
| Display Name | Description |
| Extension Max No match Phrase | The prompt to play back if an invalid entry for an extension number reaches maximum retries. |
| Extension Max No input Phrase | The prompt to play back if no entry for an extension number reaches maximum retries. |
| Extension Max Retries | Identifies the maximum number of retries for an extension number entry. |
| Number Minimum Length | Defines the minimum length of the number entered. |
| Number Maximum Length | Defines the maximum length of the number entered. |
| Variable to Store the Number | Defines the variable to store the extension number. |
| Contact Type for Screen Pop | Defines the type of contact |
| Agent Hold Prompt Phrase | The prompt to be played back during the transfer hold for an agent. |
| Hold Menu Main Prompt Phrase | The Hold menu to be played back to the customer during a call on hold. |
| Hold Menu Invalid Prompt Phrase | The prompt to be played back if a customer enters an invalid key during the Hold menu. |
| Hold Menu Noinput Prompt Phrase | The prompt to be played back if a customer does not enter anything during the Hold menu. |
| Hold Menu Max Error Prompt Phrase | The prompt to be played back if invalid / no input reaches the maximum number of errors. |
| Call Recording Menu Prompt Phrase | The prompt to be played back if the call is being recorded for the customer. |
| Hold Menu Start Time (in seconds) | The time to start the Hold menu after a transfer. |
| Hold Menu Repeat Interval (in seconds) | The interval to repeat the Hold menu (in seconds). |
| Hold Menu Max Retries | The maximum number of retries for customers to re-enter the keypress. |
| Classification ID | Defines the Classification ID. |
| Agent ID Value | The identification number for the agent. |
| Agent Logon ID Value | Agent Logon ID Value. |
| Priority | Priority Escalation. |
| Agent VM Number | Identifies the agent voicemail number. |
| VM Transfer Prehold Message | The prompt to be played back before a voicemail transfer. |
| VM Transfer Hold Message | The prompt to be played back to the customer when the call is on hold for a voicemail transfer. |
Connectors
For information on the module connectors, see Call Flow Editor Connectors.