You can set up email and real-time browser alerts to be generated for a bot whenever any of the following events occur:
- Bot Launch: A bot is launched.
- Bot Engagement: A customer interacts with a bot.
Goal Completion: A customer responds to that node in the bot that is set as a bot goal.
Alerts for a bot can be set up through the following modes:
- Basic: Used to set up only email alerts when a bot goal is completed.
- Advanced: Used to set up email and real-time browser alerts (push notifications) when a bot is launched, a bot is engaged, or a bot goal is completed.