Introduction
The LiveVox Status Page provides information about the operational state of the LiveVox platform components and the reported incidents.
Accessing the Status Page
To access the Status Page, go to https://statuspage.livevox.com/.
The LiveVox Status Page appears.
Subscribed users are notified of incidents (when they are created or updated) through emails.
Status Page
The Status Page displays sections for each platform and environment (for example, LiveVox 15 NA3). Each section displays the following information for a platform and environment:
Overall status (for example, Operational) for the last 90 days, including the current day.
Status for each day represented as a red or green bar.
Uptime percentage.
Overall status, status for each day, and uptime percentage for a component (for example ACD, LVP, Queuer, and Reporting).
The Status Page also displays the Past Incidents section, which contains a list of the reported incidents for the last fifteen days, including the current day.
Accessing Incident History
To access the history of all incidents, on the Status Page, in the Past Incidents section, click Incident History.
A page displaying the Incidents tab appears.
- You can filter the incidents based on a component by using Filter Components.
- You can access the history for a different period by using the navigation icons that appear on either side of the period (for example, February 2021 to April 2021).