Guides and Documents
User Guides in PDF Format
Agent Guides in PDF Format
Release Notes
To access Release Notes for earlier versions, go here
LiveVox System Status Page
LiveVox System Status Page Infosheet PDF
Quick Reference Documents
User Roles and Permissions
News and New Releases
The presentation, recording, and tip sheet from LiveVox’s March 25th, 2020 client-exclusive webinar, COVID-19: Keep Agents Productive and Connected are now available by clicking on this link. For more information on shifting your agents to a work-from-home environment, please contact your Account Manager.
Recording and presentation from client-exclusive webinar on at-home agent options with LiveVox are available for view by clicking here (https://bit.ly/2U14N7F). If you have any questions or would like to explore your own options for remote agents, please contact your Account Manager.
U11 Release:
Did you miss our latest Learning Lab? Click here to view assets from our latest event and learn how clients are driving real performance lifts with LiveVox's CRM functionality.
A sneak peek of our latest release LiveVox [U11] is now available! Our Product Leaders highlight some of the exciting capabilities on LiveVox [U11]. Some of the key features on this release include advancements in campaign segmentation, agent desktop efficiency capabilities, touch screen applications, and more. To view assets from the event, click here: https://bit.ly/2MrlsgG
Other Releases:
Click here to watch our on-demand webinar and other [U10] asset.
A sneak peek of LiveVox's latest release is now available! Assets from the webinar is now available here. A big part of this release includes how Contact Manager has become even easier to use and an exciting new evolution of the agent desktop.
See assets from the webinar by clicking here.
LiveVox CEO, Louis Summe, alongside product leaders, Boris Grinshpun, Paul McGee, and Charley Eaton, described how the LiveVox [U] Series provides clients with a practical path to evolving their operations from primarily voice strategies to ROI-driven digital engagement.
See assets from the webinar by clicking here.
