The E-Learning feature enables agents to improve their performance and productivity by accessing relevant training based on their requirements. Managers can assign training tasks to individual agents, teams, or the entire call center and track the training to completion.
Accessing E-Learning
To access the E-Learning feature, on the WFO tab of the LVP, click eLearning:
This section covers the following topics:
Content Library and Assignment options are available on the WFO tab if the E-Learning add-on product is enabled. Contact your Account team to enable this feature.