The Forecast vs Actual report compares the forecast values for parameters such as the number of interactions for a specific duration, the number of agents required, and the average handle time to the actual values.
The report displays information in table format, graph format, or both table and graph format for a better understanding.
- Click
to download the report. - Use
to filter the search criteria. Define the date range and also select specific Forecast and Schedules using the drop-down. Click Appy Filter to apply the search criteria. - Click
to select the metrics for the graph. In the Graph Metrics window, select the required options and click OK. - Click
to toggle between Show on graph, Show on table, or Show graph and table views.