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You can define the way the ticketing window (screen) appears. You can configure the properties for the ticketing window and select and move additional fields to the ticketing window. The Screen tab enables you to configure the display of the main area of a Ticket Highlight window and the Ticket Details window.

Configuring the Screen display

To configure the ticket display:

  1. To configure the display of the main area of a ticket:

    1. On the Screen tab, double-click the ticket type for which you want to configure the display.
      The Ticket Highlight and Ticket Detail subtabs appear for the ticket type.

    2. On the Ticket Highlight subtab, in the Available section, select the fields that you want to be displayed in the main area of a ticket, and then click the right arrow icon The selected fields appear in the Selected section.

      You can filter the fields in the Available section using the Filter box.

       

    3. In the Selected section, select the field that you do not want to be displayed in the main area of the ticket, and then click the left arrow icon .The selected field is removed from the Selected section, and it appears in the Available section.

    4. To define the position of a field in a ticket, in the Selected section, drag the field to the desired position. 

      The order in which the fields appear in the Selected section represents the order in which they appear in a ticket. 

    5. To modify the properties of the selected fields, in the Selected section, click the cell containing the property you want to modify, and then specify the desired property.

      • You can revert your changes by clicking Reset.
      • You can preview your changes by expanding the Preview section.

  2. To configure the display of the area on the Detail tab of a ticket, perform the previous step on the Ticket Detail subtab.

    The Group column in the Selected section represents that section on the Detail tab in which the field appears (for example, Description, General, or Scope). You can modify the value in this column by clicking the cell displaying the value and then selecting the desired section.

  3. Click Save.
    The display of the main area and the area on the Detail tab of a ticket for the selected ticket type is configured.
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