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The Answering Machine Detection (AMD) module for outbound IVR and monitoring is used to determine if an outbound call is answered by a machine or not. You can use this module in place of the Introduction module in new contact flows.

Connectors

Event

Result

Is Answering Machine?

Yes (detects an answering machine and connects to a Machine module.)

No (bridges the call to the next available agent via the Live Person or the Menu modules.)

For information on other module connectors, see Understanding Connectors.

Usage Example

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