.Config vU15

You can use the Config feature to create e-learning assignments and categories.

Creating an E-Learning Assignment

After adding content to the Library, you can determine the training needs of the agents and assign one or more items to an agent. You can search for the appropriate training material from the Content Library and assign it to agents.

To create an e-learning assignment:

1. On the WFO tab, go to eLearning> Config.
   The Elearning Config window appears.
2. Click New.
   The New Assignment Type window appears.
3. Enter the assignment name.
4. Click Save.

Deleting an E-Learning Assignment

You can delete an assignment from the e-learning assignment list. To delete the assignment:

1. On the WFO tab, go to eLearning> Config.
   The Elearning Config window appears.
2. From the Assignment Types tab, select the assignment you want to delete. 
3. Click Delete. 
   The assignment is removed from the E-Learning Config window.

Settings

You can create new E-Learning Categories. To create a new category:

1. On the WFO tab, go to eLearning> Config.
   The Elearning Config window appears.
2. From the Settings tab, click New.
   The New Category window appears.
3. Enter the category name.
4. Click Save.