To add a new DNC entry to the Contact Group:
- Navigate to Phone Number, SMS, or E-Mail tab for which you want to add the DNC entry.
- Click the Add DNC button. The Add DNC popup screen appears.
- Select the Type from the drop down to add the entry under specific DNC list. The available options are: Phone, SMS, E-mail.
- Select the Contact Group from the drop down so that a phone number or email address (may be available in different portfolios) will be restricted to the specified Contact Group associated with it. If a phone number, SMS, or email address does not have a Contact Group associated, the entry is restricted site wide regardless of DNC Contact Group mapping in the Service editor.
- Enter Expiration Date or click on calendar icon to select an Expiration Date for the phone number, SMS, or e-mail. You can set the date on which the DNC entry is removed.
- Enter the Phone Number (applicable for Phone and SMS type) or Email Address (applicable for Email type).
- Click the Save button. The the new DNC entry is added.
- If you set the Expiration Date for 3/6/2019, the first time you can contact the number or email is on 3/7/2019.
- Wild card entries are not supported. If you need to block an entire area code, you can create a policy using Profile editor. For more information, see Profile Editor.
- Zip code entries are not supported.
- If a phone number or email address within DNC editor does not have a Contact Group associated, it is restricted at the client level at dial-time regardless of DNC Contact Group mapping within Service editor.