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To access the Input Filter configuration, on the LiveVox Portal, go to Configure > Input/Output > Input Filter.

You can select the Input Filter you want to view or adjust from the Input Filter(s) drop-down list.

The Input Filter window displays the following tabs:

TabDescription

General

Displays the general information and settings on the selected input filter. For information on how to create input filters and additional settings available in the General tab, see Creating Input Filters. To adjust the existing input filter, see Editing Input Filters.

  • Add Mapping: Adds new mapping to the selected input filter's list.
  • Delete Mapping: Deletes the selected mapping.
  • Copy Filter: Creates a copy of the selected input filter.
  • Add Filter: Creates a new input filter.
  • Delete Filter: Deletes the selected input filter.
  • Save Filter: Save all updates on the selected input filter.

The Transformation and Entities tabs display when the Input Filter Target is anything other than Contact.

Transformation

Displays a list of transformations associated with the selected input filter. For details on how to create transformation, see Creating Transformations.

  • Add Transformation: Adds a new transformation to the selected input filter.
  • Delete Transformation: Deletes the selected transformation.
  • Save Transformation(s): Saves all updates for the transformations.
Entities

Displays which entities (Client, Call Centers, or Services) have the selected input filter assigned.

    • Type: Displays the object type the input filter is associated with, whether a Service or a Client.
    • ID: Displays the unique ID for the Client or Service.
    • Name: The descriptive name of the Service or Client.


To associate the entities with the filter, go to Configure > Client/Services > Messaging > Default Input Filter/Input Filter. 



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