The Entities tab displays a list of entities associated to the selected agent phonebook. These entities can be client, call centers and services. To associate entities, see Assigning Agent Phonebook at Client, Call Center, or Service Level section.
The Entities tab displays a list of entities associated to the selected agent phonebook. These entities can be client, call centers and services. To associate entities, see Assigning Agent Phonebook at Client, Call Center, or Service Level section.