.Creating Content Library vU14

Content Library provides you the ability to create e-learning content. You can add and store documents in PDF, CSV, PPT, Word formats, and external links to the Content library. The Assessor allows you to mark a recording as an item for the Content Library and a Coaching task. With e-Learning content, you can provide better guidance to your agents and help enhance their skills. To access the Content Library, navigate to WFO > E-Learning> Content Library:

Adding Content to Content Library

To add content to Content Library:

1. In the Content Library window, click Upload Content. The Content Form window opens. 
   
2. Select from the following options to upload the article.
   1. File: Allows you to upload the article from your system.

      1. Click Browse to navigate to the local directory that contains your e-learning content file. 

      2. Select the file you wish to upload (one at a time). Select the file and click Open, or double-click on the file to upload the file.

   2. External URL: Allows you to upload the article by specifying external link.
      1. Specify the external link in URL text-box that contains your e-learning content.
3. Specify the name of the article in the Name text-box.
4. Enter a description in the Description text-box. 
5. Select the required article category from the Category drop-down list.
6. Click Save and then click Publish.

After the content is stored in the content library, you can assign this e-learning content to the agents. See Assigning E-Learning Content section to learn more about assigning content to agents.