Use this module after the Check Call Center module, to determine if any agents are logged on and available to be contacted. The contact flow branching depends on the event outcome of this module,
Use in an inbound contact flow only.
Connectors
Event | Description |
|---|---|
| Agent Available | The agent is logged into the designated skill and is available. |
| Agent Not Available | The agent is logged into the designated skill but is not available. |
| Agent Not Logged in | No agent is logged in. |
For more information on module connectors, see Understanding Connectors.