This topic lists the technical specifications and requirements for running the LiveVox Portal.
Supported Browsers
You can access LVP using the latest version of any of the following browsers:
- Chromium
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Permitted Sites
You must permit traffic to and from the following websites:
- *.livevox.com
- googleapis.com (to download stylesheets on the LiveVox Portal (LVP))
- *pendo.io (to share usage statistics with LiveVox and display notifications on LVP)
- fonts-gstatic.com
- google-analytics.com (to share usage statistics on LVP)
TCP and UDP Port Requirements
The following describes the port requirements for both Transmission Control Protocols (TCP) and User Datagram Protocols (UDP) protocols.
| Port | TCP/UDP | Application | Why? |
|---|---|---|---|
| 22 | TCP | SFTP | Secure file transfer. Used to securely send and receive files from the LiveVox platform. |
| 443 | TCP | HTTPS | Secure HTTP. Used for web application and communication client registration. |
| 3478 | UDP | STUN | Session Traversal Utilities for NAT (STUN) service. Used for WebRTC communication with the LiveVox platform. |
| 5060 | UDP | SIP | Unsecured Session Initiation Protocol (SIP) port. Used for SIP communication with the LiveVox platform. |
| 5061 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. |
| 5071 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. |
| 5081 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. Only for Canadian customers. |
| 5091 | TCP | SIP | Secured SIP port. Used for SIP communication with the LiveVox platform. Only for Canadian customers. |
| 8080 | TCP | WSS | Secure WebSockets. Used for WebRTC communication with the LiveVox platform. |
| 15000-30000 | UDP | RTP/SRTP | Media ports. When using SIP over TLS communication, this traffic is encrypted. |
| *Only required for the Interoperability Test. | |||
LiveVox IP Address Ranges
To ensure optimal communication, configure your network's access control lists correctly. This process is crucial to prevent any potential blocking of IP addresses that our service uses.
| IP Address Ranges | LiveVox Designation | AWS Region |
|---|---|---|
| United States | ||
18.210.216.0/24, 44.216.43.0/24 (LV-NA3) 18.210.217.0/24 | NA3, LV-NA3 | East (Northern Virginia) us-east-1 |
34.217.139.0/24, 18.246.80.128/25 (LV-NA4) | NA4, LV-NA4 | West (Oregon) us-west-2 |
18.190.36.0/24 3.138.44.0/24 | NA6 | East (Ohio) us-east-2 |
Canada | ||
35.182.14.0/27, 15.156.251.0/25 (LV-NA5) | NA5, LV-NA5 | Canada Central (Montreal) ca-central-1 |
Europe | ||
204.154.231.0/24 | EU1 | Europe (Ireland) |
United Kingdom | ||
13.43.113.0/24 | UK1 | Europe (London) |