You can view the configured long codes and short codes for the SMS channel and the names of the agents who can access the SMS channel in the SMS Channel window. You can access this window by clicking SMS > SMS Channel on the Configure tab.
The following table describes the columns that appear on the tabs in the SMS Channel window.
Codes | |
| Column | Description |
|---|---|
| Name | Name that indicates the use of the SMS code. |
| SMS Code | SMS code used to send SMSes to your customers. |
| Description | Description of the SMS code. |
AgentsThe Agents tab displays the names of active agents who can access the SMS channel. | |
| Column | Description |
| Logon ID | Login ID of the agent who can access the SMS channel. |
| First Name | First name of the agent. |
| Last Name | Last name of the agent. |
| Last Login | Date and time when the agent last logged in to their agent desktop. |
| Active | Checkmark to indicate that the agent is active. |
| SMS | Checkmark to indicate that the agent can access the SMS channel. |
| Voice | Checkmark to indicate that the agent can access the voice channel. |
| Indicates through a checkmark if the agent can access the email channel. | |
| Chat | Indicates through a checkmark if the agent can access the chat channel. |
If you want to modify the information, contact the LiveVox Customer Care Team.