The following table contains the properties of basic modules and their applicable connectors.
| Module | Message Properties | Advanced Properties | Contact Flow Properties | Event Connectors |
|---|---|---|---|---|
| Alt Language | Alt Language Main Prompt Phrase | N/A | Bargein | Key Press |
| Default Language | No Input | |||
| Alternative Language | No Match | |||
| AMD | N/A | N/A | N/A | Is Answering Machine? |
| Billingtree Check | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping | Failure | |||
| Billingtree Creditcard | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping | Failure | |||
| Chat | System Chat (true) or Agent Chat (false) | N/A | N/A | Success |
| Variable to store the inbound chat message | Failure | |||
| Variable to store the outbound chat message | Agent Not Available | |||
| System Participant Name | Agent Not Logged In | |||
| Initial Auto Response Message | ||||
| Timeout for Chat Session in seconds | ||||
| Chat Input | Variable to store the inbound chat message with captured data | N/A | N/A | <need info> |
| Input field type: text, integer, email, date, phone | ||||
| Label/hint for field | ||||
| Maximum number of characters to accept | ||||
| Minimum number of characters to accept | ||||
| Chat Options | Variable to store the inbound chat message with selected option | N/A | N/A | <need info> |
| Delay between rendering of messages (milliseconds) | ||||
| Block chat input to allow only the configured options | ||||
| Layout arrangement to display options: vertical or horizontal | ||||
| Message line #1 to #5 | ||||
| Label for options #1 to #5 | ||||
| Emoji for options #1 to #5 | ||||
| Image URL to load for options #1 to #5 | ||||
| Check | Check Routing Number Prompt Phrase | Check Routing Number Max No Input Phrase | Bargein | Success |
| Check Routing Number No Input Phrase | Check Routing Number Max No Match Phrase | No Match | ||
| Check Routing Number No Match Phrase | Check Account Number Max No Input Phrase | No Input | ||
| Check Account Number Prompt Phrase | Check Account Number Max No Match Phrase | |||
| Check Account Number No Input Phrase | Check Number Max No Input Phrase | |||
| Check Account Number No Match Phrase | Check Number Max No Match Phrase | |||
| Check Number Prompt Phrase | Confirm Routing Number Prompt Phrase | |||
| Check Number No Input Phrase | Confirm Routing Number No Input Phrase | |||
| Check Number No Match Phrase | Confirm Routing Number No Match Phrase | |||
| Check Input Max Retries | Confirm Routing Number Max No Input Phrase | |||
| Account Number Input Max Retries | Confirm Account Number Prompt Phrase | |||
| Check Number Input Max Retries | Confirm Account Number No Input Phrase | |||
| Confirm Account Number Max No Input Phrase | ||||
| Confirm Check Number Prompt Phrase | ||||
| Confirm Check Number No Input Phrase | ||||
| Confirm Check Number Max No Input Phrase | ||||
| Confirm Check Number Max No Match Phrase | ||||
| Bank Routing Number Length | ||||
| Check Input Timeout | ||||
| Variable to store bank routing number | ||||
| Variable to store bank account number | ||||
| Variable to store check number | ||||
| Check Agent | N/A | N/A | N/A | Agent Available |
| Agent Not Available | ||||
| Agent Not Logged In | ||||
| Check Call Center | N/A | N/A | N/A | Call Center Open |
| Call Center Close | ||||
| Condition | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping | Failure | |||
| Conference Room | Max Participants | Conference Room Pin | Success | |
| Record Conference | No Input | |||
| Consent | Keywords to opt-in for the service (comma separated) | Success | ||
| Keywords to opt out of the service (comma separated) | Failure | |||
| Credit Card | Credit Card Number Prompt Phrase | Credit Card Number Max No Input Phrase | Bargein | Success |
| Credit Card Number No Input Phrase | Credit Card Number Max No Match Phrase | No Match | ||
| Credit Card Number No Match Phrase | Credit Card Expiration Date Max No Input Phrase | No Input | ||
| Credit Card Expiration Date Prompt Phrase | Credit Card Expiration Date Max No Match Phrase | |||
| Credit Card Expiration Date No Input Phrase | Credit Card Security Code Max No Input Phrase | |||
| Credit Card Expiration Date No Match Phrase | Credit Card Security Code Max No Match Phrase | |||
| Credit Card Security Code Prompt Phrase | Confirm Credit Card Number Prompt Phrase | |||
| Credit Card Security Code No Input Phrase | Confirm Credit Card Number No Input Phrase | |||
| Credit Card Security Code No Match Phrase | Confirm Credit Card Number No Match Phrase | |||
| Credit Card Number Input Max Retries | Confirm Credit Card Number Max No Input Phrase | |||
| Expiration Date Input Max Retries | Confirm Credit Card Number Max No Match Phrase | |||
| Security Code Input Max Retries | Confirm Expiration Date Prompt Phrase | |||
| Variable to store credit card number | Confirm Expiration Date No Input Phrase | |||
| Variable to store credit card expiration date | Confirm Expiration Date No Match Phrase | |||
| Variable to store credit card security code | Confirm Expiration Date Max No Input Phrase | |||
| Confirm Expiration Date Max No Match Phrase | ||||
| Confirm Credit Card Security Code Prompt Phrase | ||||
| Confirm Credit Card Security Code No Input Phrase | ||||
| Confirm Credit Card Security Code No Match Phrase | ||||
| Confirm Credit Card Security Code Max No Input Phrase | ||||
| Confirm Credit Card Security Code Max No Match Phrase | ||||
| Credit Card Timeout | ||||
| To Accept VISA Card or Not | ||||
| To Accept MASTER Card or Not | ||||
| To Accept DISCOVER Card or Not | ||||
| To Accept AMEX Card or Not | ||||
| Email | Email From Address | Email Survey ID | N/A | Success |
Email Subject | Failure | |||
Email Message | ||||
Add Unsubscribe Link | ||||
Files to be Attached | ||||
| Email body cloud file location | ||||
| End Call | N/A | N/A | N/A | Agent Available |
| Agent End Call | ||||
| Agent Not Available | ||||
| Agent Not Logged In | ||||
| Call Center Close | ||||
| Call Center Open | ||||
| Call Not Accepted | ||||
| Failure | ||||
| Is Answering Machine? | ||||
| Key Press | ||||
| Monitor | ||||
| No Input | ||||
| No Match | ||||
| Success | ||||
| Invalid Extension | ||||
| Timeout | ||||
| Team Agent Not Available | ||||
| Invalid Route Request | ||||
| Invalid Agent Team | ||||
| Agent End Call | ||||
| Entering Digits | Get Number Prompt Phrase | Number Minimum Length | Bargein | Success |
| Get Number Invalid Phrase | Number Maximum Length | No Match | ||
| Get Number No Input Phrase | No Input | |||
| Get Number Max Retries | ||||
| Variable to Store the Number | ||||
| Get Number Max Invalid Phrase | ||||
| Get Number Max No Input Phrase | ||||
| Extension Transfer | Extension Prompt Phrase | Extension Max No match Phrase | Bargein | Agent Not Available |
| Extension Invalid Phrase | Extension Max No input Phrase | Agent Not Logged In | ||
| Extension No Input Phrase | Extension Max Retries | Call Not Accepted | ||
| Operator Transfer Prehold Prompt Phrase | Number Minimum Length | Invalid Extension | ||
| Operator Transfer Hold Phrase | Number Maximum Length | Key Press | ||
| Variable to Store the Number | No Match | |||
| Contact Type for Screen Pop | No Input | |||
| Agent Hold Prompt Phrase | ||||
| Hold Menu Main Prompt Phrase | ||||
| Hold Menu Invalid Prompt Phrase | ||||
| Hold Menu Noinput Prompt Phrase | ||||
| Hold Menu Max Error Prompt Phrase | ||||
| Call Recording Menu Prompt Phrase | ||||
| Hold Menu Start Time (in seconds) | ||||
| Hold Menu Repeat Interval (in seconds) | ||||
| Hold Menu Max Retries | ||||
| Classification ID | ||||
| Agent ID Value | ||||
| Agent Logon ID Value | ||||
| Priority | ||||
| Agent VM Number | ||||
| VM Transfer Prehold Message | ||||
| VM Transfer Hold Message | ||||
| External Transfer | External Phone Number | Whisper Phrase Before Transfer Accepted | Bargein | Success |
| External Transfer Prehold Prompt Phrase | Whisper Phrase After Transfer Accepted | Agent Not Available | ||
| External Transfer Hold Phrase | Whisper Phrase Language (1: English 2: Spanish) | |||
| Record the transfer or not | IVR Navigation | |||
| Timeout Value for Whisper Transfer (in seconds) | ||||
| Times of Whisper Message to be Played Back | ||||
| HTTP | Service URL | Authentication Mode | Bargein | Success |
| Request Method | Authentication User Name | Failure | ||
| Request Parameter Mapping | Authentication Password | Timeout | ||
| Response Variables Mapping | Connection Timeout | |||
| Read Timeout | ||||
| Request Header Mapping | ||||
| Request Type (Content-Type) | ||||
| Response Type (Accept) | ||||
| Internal ACD Request | ||||
| Identification | Identification TFH Result | N/A | Bargein | Key Press |
| Identification Prompt Phrase | Success | |||
| Identification Invalid Phrase | Failure | |||
| Identification No Input Phrase | No Match | |||
| Identification Max Error Phrase | No Input | |||
| Identification Max Retries | ||||
| Introduction | Introduction Prompt Phrase | N/A | Bargein | Is Answering Machine? |
| Live Person | Live Person Prompt Phrase | Live Person Prompt Repeated in Spanish | Bargein | Key Press |
| Success | ||||
| Failure | ||||
| Lookup | Lookup Phrase | N/A | Bargein | Success |
| Variable Used for Lookup | No Match | |||
| Lookup Source -- Services or Contacts | Multiple Match | |||
| Key to Lookup | ||||
| Lookup List | ||||
| Machine | Machine Phrases | Machine Prompt Repeated in Spanish | Bargein | Key Press |
| Success | ||||
| Failure | ||||
| Menu | Menu Prompt Phrase | Menu Max Error Phrase | Bargein | Key Press |
| Menu Invalid Phrase | Variable to Store Key Press | Success | ||
| Menu No Input Phrase | Failure | |||
| Menu Max Retries | No Match | |||
| No Input | ||||
| Operator Transfer | Operator Transfer Prehold Prompt Phrase | Operator Transfer Whisper Phrase Before Transfer Accepted | Bargein | Agent End Call |
| Operator Transfer Hold Phrase | Operator Transfer Whisper Phrase After Transfer Accepted | Key Press | ||
| (ACD) Agent Skill ID | Timeout Value for Whisper Transfer (in seconds) | Agent Not Available | ||
| (ACD) Priority Escalation Duration | (NON ACD) IVR Navigation | Agent Not Logged In | ||
| (ACD) Agent Team ID List | (ACD) Contact Type for Screen Pop | Call Not Accepted | ||
| (ACD) Agent Team Max Hold Time | (ACD) Agent Hold Prompt Phrase | Monitor | ||
| Record the Transfer or Not | (ACD) Hold Menu Main Prompt Phrase | Team Agent Not Available | ||
| (ACD) Hold Menu Invalid Prompt Phrase | No Match | |||
| (ACD) Hold Menu Noinput Prompt Phrase | No Input | |||
| (ACD) Hold Menu Max Error Prompt Phrase | ||||
| (ACD) Call Recording Menu Prompt Phrase | ||||
| (ACD) Hold Menu Start Time (in seconds) | ||||
| (ACD) Hold Menu Repeat Interval (in seconds) | ||||
| (ACD) Hold Menu Max Retries | ||||
| (ACD) Priority | ||||
| (ACD) Agent ID Value | ||||
| (ACD) Agent Logon ID Value | ||||
| (ACD) Routing order | ||||
| (ACD) Last agent timeout (in seconds) | ||||
| (ACD) Owner agent timeout (in seconds) | ||||
| VM Transfer Prehold Message | ||||
| Payment Amount | Main Prompt Phrase | Max No Input Prompt Phrase | Bargein | Success |
| No Input Prompt Phrase | Max No Match Phrase | No Match | ||
| No Match Prompt Phrase | Confirmation Required or Not | No Input | ||
| Max Retries | Confirmation Main Prompt Phrase | |||
| Variable for Amount Entered | Confirmation No Input Prompt Phrase | |||
| Confirmation No Match Prompt Phrase | ||||
| Confirmation Max No Input Prompt Phrase | ||||
| Confirmation Max No Match Phrase | ||||
| Minimum Payment Amount | ||||
| Maximum Payment Amount | ||||
| QC AMD Transfer | Operator Transfer Prehold Prompt Phrase | Routing order | N/A | Agent End Call |
| Operator Transfer Hold Phrase | Owner agent timeout (in seconds) | Failure | ||
| Agent Hold Prompt Phrase | Agent Not Available | |||
| Agent Skill | Is Answering Machine? | |||
| Agent ID Value | Monitor | |||
| Agent Logon ID Value | ||||
| Priority | ||||
| Record | Message to play before recording | Timeout to stop recording | Bargein | Success |
| Recording prefix message | Play beep prior to recording | No Input | ||
| Max length (secs) of recording | End Recording on key press | |||
| Schedule Callback | Callback to Current Phone Main Prompt Phrase | Callback to Current Phone Max No Input Prompt Phrase | Bargein | Success |
Callback to Current Phone No Input Prompt Phrase | Callback to Current Phone Max No Match Phrase | Failure | ||
Callback to Current Phone No Match Prompt Phrase | Callback to Current Phone Valid keys | No Input | ||
Callback to Current Phone Max Retries | Callback to Other Phone Max No Input Prompt Phrase | No Match | ||
Callback to Current Phone Timeout | Callback to Other Phone Max No Match Phrase | |||
Callback to Other Phone Main Prompt Phrase | Callback to Other Phone Timeout | |||
Callback to Other Phone No Input Prompt | Callback Time Max No Input Prompt Phrase | |||
| Callback to Other Phone No Match Prompt Phrase | Callback Time Max No Match Phrase | |||
| Callback to Other Phone Max Retries | Callback Time Timeout | |||
Time Main Prompt Phrase | Callback AM or PM Max No Input Prompt Phrase | |||
Callback Time No Input Prompt Phrase | Callback AM or PM Max No Match Phrase | |||
Callback Time No Match Prompt Phrase | Callback AM or PM Valid Keys | |||
Callback Time Max Retries | Callback AM or PM Timeout | |||
Callback AM or PM Main Prompt Phrase | Confirmation Max No Input Prompt Phrase | |||
Callback AM or PM No Input Prompt Phrase | Confirmation Max No Match Phrase | |||
Callback AM or PM No Match Prompt Phrase | Confirmation Valid Keys | |||
Confirmation Main Prompt Phrase | Confirmation Timeout | |||
Confirmation No Input Prompt Phrase | Variable for Phone Number Entered | |||
Confirmation No Match Prompt Phrase | ||||
Confirmation Max Retries | ||||
Invalid Callback Time Phrase | ||||
Invalid Callback Time Max Retries | ||||
Enable callback by order | ||||
Play back estimated callback time Main Prompt Phrase | ||||
Play back estimated callback time NoInputPrompt Phrase | ||||
Play back estimated callback time NoMatch Prompt Phrase | ||||
Play back estimated callback time Max No Input Prompt Phrase | ||||
Play back estimated callback time | ||||
| Play back estimated callback time Max No Match Phrase | ||||
| Silence Detection | Prompt Played Back for Monitored Party | N/A | Silence Detection Threshold (milliseconds) | Success |
| SMS | SMS message | SMS phone position | N/A | Success |
| SMS short code | SMS survey ID | Failure | ||
| Files to be attached | ||||
| Speak | Text to speak | N/A | Bargein | Success |
| TTS Engine | Failure | |||
| Speech Recognition | Prompt to start speech recognition | Timeout to stop recognition in seconds | Bargein | Success |
| Prompt played when no voice for recognition | Minimum length of the digits allowed to enter | No Input | ||
| Prompt played when recognition failed | Maximum length of the digits allowed to enter | No Match | ||
| Prompt played when reaching max no input | Recognition Engine Vendor | |||
| Prompt played when reaching max no match | Custom Grammar Values | |||
| Max length of the speech in seconds | Language to Speech Recognition | |||
| Max recognition retries | ||||
| The mapping of the recognition response and variables | ||||
| Grammar used by recognition | ||||
| Survey | Questions 1 through 20 | Max Retries | Bargein | Success |
| Survey No Match Phrase | Max Rank Input | |||
| Survey No Input Phrase | Min Rank Input | |||
| Survey ID | ||||
| Transition | Target Message ID | N/A | Bargein | <need info> |
| Target Module Name | ||||
| Variable Assignment | Assignment Expression | N/A | Debug | Success |
| Failure | ||||
| Verification | Validation Main Prompt Phrase | Validation Max No Input Prompt Phrase | Bargein | Success |
| Validation No Input Prompt Phrase | Validation Max Invalid Prompt Phrase | Failure | ||
| Validation Invalid Prompt Phrase | Variable to Store the Input | No Match | ||
| Validation Max Retries | No Input | |||
| Variable for validation | ||||
| Virtual Assistant | BOT Name | N/A | N/A | Success |
| BOT Provider | Failure | |||
| Language | ||||
| Query | ||||
| Response Mapping | ||||
| BOT Initialization | ||||
| Initialization Data Mapping | ||||
| Authorization / Project Key | ||||
| Voicemail | Prehold Prompt Phrase | N/A | N/A | Success |
| Hold Prompt Phrase | Failure | |||
| Wait for Patient | Wait for Customer Prompt Phrase | N/A | Bargein | Key Press |
| Wait for Customer Max Retries | No Match | |||
| No Input | ||||
| Whatsapp | WhatsApp message | WhatsApp phone position | Bargein | Success |
| WhatsApp code | WhatsApp Survey ID | Failure | ||
| Files to be Attached |