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You can utilize the Config to create E-learning assignments and categories.

To access the elearning Config window, navigate to WFO tab, and click eLearningConfig.

Create an eLearning Assignment

After adding content to the Library, you can determine agents' training needs and assign one or more items to an agent. E-Learning Assignment allows you to search for the appropriate training material from the Content Library and assign it to agents.

To create an E-learning assignment:

  1. On the elearning Config window, click New.
    The New Assignment Type window appears.
  2. Enter the assignment name.
  3. Click Save.

Deleting an E-Learning Assignment

You can delete an assignment from the E-learning assignment list. To delete the assignment:

  1. On the elearning Config window, click Assignment Types tab.
  2. Select the assignment you want to delete. 
  3. Click Delete
    The assignment is removed from the E-Learning Config window.

Settings

You can create new E-Learning Categories. To create a new category:

  1. On the elearning Config window, click Settings tab.
  2. From the Settings tab, click New.
    The New Category window appears.
  3. Enter the category name.
  4. Click Save.
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