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The following table contains the properties of basic modules and their applicable connectors.

ModuleMessage PropertiesAdvanced PropertiesContact Flow PropertiesEvent Connectors
email



Email From Address

Email Survey ID



N/A



Success

Email Subject

Failure

Email Message

Add Unsubscribe Link

Files to be Attached

Email body cloud file location
end_call


















N/A


















N/A


















N/A


















Agent Available
Agent End Call
Agent Not Available
Agent Not Logged In
Call Center Close
Call Center Open
Call Not Accepted
Failure
Is Answering Machine?
Key Press
Monitor
No Input
No Match
Success
Invalid Extension
Timeout
Team Agent Not Available
Invalid Route Request
Invalid Agent Team
Agent End Call
external_transfer



External Phone NumberWhisper Phrase Before Transfer AcceptedBargein



Agent Not Available



External Transfer Prehold Prompt PhraseWhisper Phrase After Transfer Accepted
External Transfer Hold PhraseWhisper Phrase Language (1: English 2: Spanish)
Record the transfer or notIVR Navigation
Timeout Value for Whisper Transfer (in seconds)
identification




Identification TFH ResultN/A




Bargein




Key Press
Identification Prompt PhraseSuccess
Identification Invalid PhraseFailure
Identification No Input PhraseNo Match
Identification Max Error PhraseNo Input
Identification Max Retries
introductionIntroduction Prompt PhraseN/ABargeinIs Answering Machine?
live_person

Live Person Prompt Phrase

Live Person Prompt Repeated in Spanish

Bargein

Key Press
Success
Failure
machine

Machine Phrases

Machine Prompt Repeated in Spanish

Bargein

Key Press
Success
Failure
menu



Menu Prompt PhraseMenu Max Error PhraseBargein



Key Press
Menu Invalid PhraseVariable to Store Key Press


Success
Menu No Input PhraseFailure
Menu Max RetriesNo Match
No Input
operator_transfer















Operator Transfer Prehold Prompt PhraseOperator Transfer Whisper Phrase Before Transfer AcceptedBargein















Agent End Call
Operator Transfer Hold PhraseOperator Transfer Whisper Phrase After Transfer AcceptedKey Press
(ACD) Agent Skill IDTimeout Value for Whisper Transfer (in seconds)Agent Not Available
(ACD) Priority(NON ACD) IVR NavigationMonitor
(ACD) Agent Team ID List(ACD) Contact Type for Screen PopTeam Agent Not Available
(ACD) Agent Team Max Hold Time










(ACD) Agent Hold Prompt PhraseNo Match
(ACD) Hold Menu Main Prompt PhraseNo Input









(ACD) Hold Menu Invalid Prompt Phrase
(ACD) Hold Menu Noinput Prompt Phrase
(ACD) Hold Menu Max Error Prompt Phrase
(ACD) Call Recording Menu Prompt Phrase
(ACD) Hold Menu Start Time (in seconds)
(ACD) Hold Menu Repeat Interval (in seconds)
(ACD) Hold Menu Max Retries
(ACD) Agent ID Value
(ACD) Agent Logon ID Value
(ACD) Priority Escalation Duration
voicemailPrehold Prompt PhraseN/AN/ASuccess
Hold Prompt PhraseFailure

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