To download the call results files:
- Go to Configure > Input/Output > FTP Browser. The FTP Browser window opens displaying a list of available folders and subfolders and their contents.
- Expand the selected folder (typically, ftpOut) in which you find the call results file, inside the root directory (<Client name> - Coll/).
- Navigate to the specific results file you want to download.
- Select the downward-facing green arrow from the Download column next to your file name. The file is saved in your local folder.
