| Advanced Properties | Definition |
| Operator Transfer Whisper Phrase Before Transfer Accepted | Whisper phrase to be played back to agent before the call accepted (for whisper transfer). |
| Operator Transfer Whisper Phrase After Transfer Accepted | Whisper phrase to be played back to agent after the call accepted (for whisper transfer). |
| Timeout Value for Whisper Transfer (in seconds) | Wait time value for looking up an agent's availability (in seconds) (for ACD transfer). |
| (NON ACD) IVR Navigation | IVR navigation string to be used during transfer before reaching the agent (for whisper transfer). |
| (ACD) Contact Type for Screen Pop | Contact type to be displayed on screen pop (for ACD transfer). |
| (ACD) Agent Hold Prompt Phrase | The hold prompt to be played back to agent during agent to agent transfer (for ACD transfer). |
| (ACD) Hold Menu Main Prompt Phrase | Hold menu to be played back to customer during call on hold (for ACD transfer). |
| (ACD) Hold Menu Invalid Prompt Phrase | Prompt to be played back if customer enters an invalid key during hold menu (for ACD transfer). |
| (ACD) Hold Menu Noinput Prompt Phrase | Prompt to be played back if customer not entering anything during hold menu (for ACD transfer). |
| (ACD) Hold Menu Max Error Prompt Phrase | Prompt to be played back if invalid / noinput reaching max errors (for ACD transfer). |
| (ACD) Call Recording Menu Prompt Phrase | Prompt to be played back if call is being recorded for customer (for ACD transfer). |
| (ACD) Hold Menu Start Time (in seconds) | Time to start hold menu time after transfer being made (in seconds) (for ACD transfer). |
| (ACD) Hold Menu Repeat Interval (in seconds) | Interval to repeat hold menu (in seconds) (for ACD transfer). |
| (ACD) Hold Menu Max Retries | Max retries for customer to re-enter key press (for ACD transfer). |
| (ACD) Agent ID Value | Agent ID (for ACD transfer). |
| (ACD) Agent Logon ID Value | Agent Logon ID Value. |
| (ACD) Priority Escalation Duration | Priority Escalation Duration. |
