Introduction
Wallboard enables you to display real-time report dashboards on any screen, such as a tablet, a desktop computer, or a large-screen monitor. For a given Wallboard, you can create as many dashboards as you need, each of which can contain multiple panels.
This document provides basic information and guidelines for supervisors and managers using the Wallboard.
For additional help, access your LiveVox Portal or contact your Account Team.
Getting Started
Before you begin, ensure that you have the following information:
- Web address for your portal
- Your logon ID and password
To get started:
- On your browser, in the address bar, specify the wallboard link provided by LiveVox (similar to https://client.livevox.com/qcsportal).
The Sign in window appears. - Specify your user name and password, and then click Sign in.
The Dashboard window displaying real-time reports appears.
You can modify the appearance of the reports by dragging any panel within the window. You can also select to modify the number of panels in a column for upper, middle, and lower areas. You can create a dashboard of the following types:
- Personal: Represents a dashboard that only you can access.
- Shared: Represents a dashboard that any user can access.
- LiveVox: Represents a system-defined dashboard that you can run. You can also copy this dashboard and then modify it as needed (for example, retain only the call centers, services, or statistics that you want).
The User Menu icon (
) enables you to log out of the Wallboard, to view who is logged on to the Wallboard, or check the version of the Wallboard.
The Fullscreen icon (
) enables you to hide the upper frame that displays the LiveVox logo and the Dashboard tab.