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This document provides an overview of the new features and enhancements to existing features of the LiveVox User Portal in the LiveVox <release name> release.

New Features in LiveVox User Portal <Release Number>

This section describes the new features in the LiveVox <release version> release.

New Feature 1

<Description of new feature.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>

New Feature 2

<Description of new feature.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>

Enhancements in LiveVox User Portal <Release Number>

This section describes the enhancements to existing features in the LiveVox <release name> release.

Encrypted Fields in Contact Manager and Fields Editor

This feature provides the following enhancements:

  • Allows users to define encrypted fields for sensitive data
  • Allow users to define which components and roles have read/write access to these encrypted fields

When Encrypted Fields are enabled on the Client level, users now have the ability to view and re-label up to five dedicated encrypted fields in Fields editor under the Contact entity.

To verify encrypted fields are enabled go to Configure>Client/Service>Client>Billing tab. When enabled, under General, the Encrypted Fields will be checked.

  • When you encrypt a field in Contact Manager, the field is encrypted at the Application level.
  • Encrypted fields are never exported in reporting or data dumps.

Existing Feature 2

<Description of enhancement.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>

Known Limitations

This section contains the known behaviors, system maximums, and limitations in the LiveVox U11 release.

Known Limitation 1

<Description of known limitation.>

Known Limitation 2

<Description of known limitation.>

Known Issues

This section contains the known issues in the LiveVox U11 release.

Known Issues 1

<Description of known issues.>

Known Issues 2

<Description of known issues.>

Fixed Issues

This section contains the issues fixed in the LiveVox U11 release.

Fixed Issues 1

<Description of fixed issues.>

Fixed Issues 2

<Description of fixed issues.>



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