For a script to be available to your agents, you must assign the script to the same services as the agents.

To assign a Script to a Service:

1. Click Scripts > SCRIPTS.
   A table of scripts appears.
   
2. Select the row displaying the script that you want to assign to a service, and then click Services.
   A section displaying the Service field appears.
   
   

3. In the Service field, select the service that you want to assign to the script, and then click Add.
   A check is performed to ensure that the script is valid.

   You can easily assign scripts to services because the services are organized in alphabetical order in a drop-down list. The list displays the call center, service, and service ID; for example, Dallas: Customer Care: 12345. In addition, you can navigate to the required services by entering the service name in the typehead of the search field. When you assign a Script to the Service, the information is updated in the list. You can add the script for more than one service. Select the Service from the dropdown list and click Add. You can remove the assignment by selecting the row displaying the service and then clicking Delete. You can hide the section by clicking Services again. You can delete the currently assigned service and reassign it to a new service.