System variables in the Contact Flow Engine
| System Variable Name | VXML Name | Variable Type | Description |
|---|---|---|---|
| ACCOUNT | account | alpha_numeric | |
| ACCOUNT NUMBER | account_number | digits | |
| ADDRESS | plan_amount | address | |
| Alpha Num EXTRA 14 | plan_months | alpha_numeric | |
| Alternate Phone | alternate_phone | phone | |
| AMOUNT TO SPEAK | amount_to_speak | amount | |
| Appointment Time | extra_7 | hours | |
| Check Number | bc_number1 | digits | |
| Clarra ID | client_code | alpha_numeric | |
| CLIENT NAME | client_id | client | The service ID of the service that handles the call. |
| COLLECTION AGENCY PHONE | collection_agency_phone | phone | |
| CONFIRMATION NUMBER | auth_number | alpha_numeric | |
| DATE OF SERVICE | dos | date | |
| DISCOUNTED AMOUNT | disc_amount | amount | |
| DISCOUNTED PERCENTAGE | disc_percent | amount | |
| DUE DATE 1 | due_date_1 | date_month | |
| DUE DATE 2 | due_date_2 | date_month | |
| Email Message | email_message | tts | |
| Email Subject | email_subject | tts | |
| Extension | extension | extension | |
| EXTRA 13 | plan_amount | amount | |
| EXTRA 13 Alpa Numeric | plan_amount | alpha_numeric | |
| GROUP ID | group_id | alpha_numeric | |
| Guarantor First / Last Name | guarantor_first_last_name | tts | |
| HOURS | skill_hours_json | hours | |
| IBSTIRSHAKEN | ib_verification | alpha_numeric | |
| Insurance Company | insurance_company | address | |
| NEGATIVE AMOUNT | amount_to_speak | negative_amount | |
| OPERATOR FIRST AND LAST NAME | operator_first_last_name | tts | |
| OPERATOR PHONE | operator_phone | phone | |
| Patient First / Last Name | patient_first_last_name | tts | |
| PATIENT FIRST NAME | patient_first_name | tts | |
| Patient or Guarantor Name | patient_or_guarantor_name | tts | |
| PHONE DIALED | phone_dialed | phone | For inbound calls: the caller's caller ID (ANI). For outbound calls: the phone number dialed. |
| Place of Service | pos_id | pos_id | |
| POLICY ID | policy_id | alpha_numeric | |
| Practice Fax Number | practice_fax | phone | |
| Practice Name | pr_id | tts | |
| PRACTICE PHONE | practice_phone | phone | For inbound calls: the phone number the consumer dialed. For outbound calls: the callback number played in messaging. |
| PRACTICE PHONE FROM CLIENT2 | practice_phone | client2 | For inbound calls: the phone number the consumer dialed. For outbound calls: the caller ID displayed |
| Second Check Number | bc_number2 | digits | |
| SMS Message | sms_message | tts | |
| SSN | ssn | digits | |
| TOTAL AMOUNT | total | amount | |
| TOTAL PAYMENT AMOUNT | total_payment | amount | |
| TTS Extra_7 | insurance_first_last_name | tts |