Adjusting Schedules

To adjust the schedule of a record, select the scheduled callback record to be edited. Double click the record to view the Scheduled Callbacks details screen.

• Enter the preferred date in the Scheduled Date field or choose using the calendar button to update the date for the scheduled callback record.
• Select the link next to the Agent field to search for and assign a new agent for the callback.
• Adjust the Scheduled Time from the drop down.

Select Save to save the changes or Cancel to discard the changes.

Deactivating Schedules

• Select the scheduled callback record you wish to cancel.
• Double click the record to view the Scheduled Callbacks details screen.
  
  

• Select the Deactivate button to cancel the callback.