Dialing strategies allow you to define the order in which LVP dials phone numbers within a campaign file. You can use one of the standard strategies pre-built on LVP, or you can create one of your own. By default, the Dialing Strategy selected for Campaigns is Standard and is defined as dialing sequentially each phone (Phone 1, Phone 2, Phone 3, and so on).

Navigate to the Strategies editor by selecting the Configure > Dialing Config > Strategy from the Navigation Panel.

From the Strategy editor you can configure multiple options for different call strategies and outcomes.

The Strategy editor main screen offers the following tabs and buttons:

• Tabs
  • General –  Displays the settings for the selected strategy.
  • Outcomes – Displays all possible outcomes for the selected strategy. 
  • Change History – Displays change history on the selected strategy.

• Buttons:
  • Add Strategy –  Adds a new dialing strategy.
  • Assign Call Center/Service – Assigns the selected strategy to any services available.
  • Copy – Copies an existing dialing strategy.
  • Save – Saves all changes to the selected strategy.
  • Delete – Deletes the selected dialing strategy.
  • Cancel – Cancels the current edit.
• From the sequence menu:
  • Add – Adds a new phone number to the sequence.
  • Delete – Deletes the selected phone number.
  • Move Up – Moves the selected phone number up in the sequence.
  • Move Down – Moves the selected phone number down in the sequence.