The Strategy editor enables you to create and edit a Dialing strategy. You can use one of the standard strategies pre-built on LVP, or you can create one of your own. By default, the Dialing strategy selected for Campaigns is Standard and is defined as dialing each phone sequentially (Phone 1, Phone 2, Phone 3, and so on).
Sysadmins, Superusers, and Managers (with restrictions) can define which strategies to apply to certain services using the Strategy editor. For more information about user roles and permissions, see User Roles and Permissions. |
To access the Strategy editor, navigate to Configure > Voice > Strategy.
From the Strategy editor you can configure multiple options for different dialing strategies and outcomes.
The Strategy editor provides a consolidated view of all the strategies. The following details are displayed:
Use the cog icon in the upper right corner of the Strategy editor to customize the column display.