Navigate to contact timing by selecting the Configure > Dialing Config > Contact Timing from the Navigation Panel.

The Contact Timing editor main screen offers the following tabs and buttons:

• Tabs
  • General –  Displays the selected contact timing strategy settings.
  • Change History – Displays change history on the selected contact timing strategy.

• Buttons
  • Add – Creates a new contact timing strategy.
  • Copy - Copies an existing contact timing strategy.
  • Save – Saves all changes on the selected contact timing strategy.
  • Delete – Deletes the selected contact timing strategy.
  • Cancel – Cancels the current updates.