After creating the pages, you must add controls/elements to the pages. The Styles tab enables you to set the appearance of the controls. As an example, you will be creating two pages, Starting and Header pages, and adding the text and images.
The starting page acts as a landing page. The information below describes the procedures involved in creating a page, introduction about the subscription plan, and seeks permission from the customer to move further with the call. You will be creating the page, as shown in the image below.
Before adding the text, you need to add a row so that managing the content is easier. This process is called the page layout.
To add a page layout:
Click OK.
To add content and apply a style to the content:
Position your cursor on the screen with the layout and begin typing the text.
For example:
Hello, may I please speak to {{Label.FIRST_NAME}} {{Label.LAST_NAME}}? My name is {{Label.agent_fname}} {{Label.agent_lname}} and I am calling because we were reviewing your account, and I noticed that you have a standard Cable Television package with Acme Cable. If you have a moment, I would like to discuss your current cable package with you, and possibly discuss some opportunities which could help you save money that you may like to take advantage of. Do you have just a few minutes to discuss this with me? |
Drag and drop the Label element from the Elements section to the canvas.
The parameter for {{Label.FIRST_NAME}} {{Label.LAST_NAME}}, and {{Label.agent_fname}} are created in the Data tab. For more information see Adding Data. |
To add the Yes or No radio buttons, drag and drop the element from the Elements toolbar. Type Yes and No next to the radio buttons.
The properties and events to trigger when the subsequent buttons are selected are defined in the Properties and Events tab. For more information, see Updating the properties for the elements. |
The header page appears on every page of the script. You can enable controls in the header page to manage the activities in the other pages. You will be creating the page as shown in the image below.
To create content and style for the header page:
You can similarly add the other buttons. For example, Account Lookup and Account Management.
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The standard page is the basic page or the following pages that you add after the starting page. To further elaborate on the example, create a consent page, add the required content, and elements/controls to the page. You are creating the page, as shown in the image below.
To create content and style for the standard page: