A script report is a file that contains data collected from a script during a call. It could include data from the elements and fields that are added to the script, such as the buttons and options (radio buttons) that were clicked, the checkboxes that were selected, or the values that were entered in text fields. You can configure, preview, and export a script report through the Report Config subtab.

You can use the script data to create surveys that include the use of Computer-Assisted Telephone Interviewing (CATI) features such as randomized questions and answers.

Button Descriptions

The following table describes the buttons that appear on the Report Config subtab.

ButtonDescription
MappingEnables you to create a mapping between the script data that you want to report and the columns that are available in a script report.
SettingsEnables you to configure the output of a script report.
ExportEnables you to generate and export a script report.
ViewEnables you to preview a script report.
BI MappingEnables you to create a mapping between the script data that you want to report to the Business Intelligence (BI) tool and the columns that are available in a script report.

Mapping the Script Data

To map the script data to columns for generating the script report:

  1. Access the script for which you want to create the mapping.
  2. Click the Report Config subtab, and then click the Mapping button.
    A list of columns to which you can map the script data appears.
  3. Automatic Mapping: If you want script data to be automatically mapped to the columns alphabetically, click Auto Assign Script Data.

  4. Manual Mapping: If you want to map script data to the column you want, click the Script Data cell next to the name of the column to which you want to map the script data, and then, in the drop-down list box, select the script data field.

    You can revert the change in the cell by clicking the Clear Value icon Clear Value icon next to the cell and revert all your changes by clicking Refresh.


  5. Click Accept.
    The script data are mapped to the columns, and this mapping is used in the script report.

By default, you can map up to 500 data elements within a report.

Configuring the Script Report Settings

To configure the settings of a script report:

  1. Access the script for whose report you want to configure the settings.
  2. Click the Report Config subtab, and then click the Settings button.

  3. Specify values in the following fields.

    FieldDescription
    Daily Reporting EnabledGenerates the report every day.
    Format

    Displays the report in one of the following formats:

    • Fixed 500: Displays 500 columns in the report including those that do not contain any data.
    • Variable: Displays only the columns that contain data in the report.

    Nightly Report Enabled

    		Generates the report every night.
    DelimiterSeparates the data in the report by the selected character (comma, pipe, or tab).
    Export HeadersIncludes headers in the report.
    Frequency

    Generates the report every 30, 60, 120, or 180 minutes. 

    Surround QuotesEncloses text fields in the report in quotation marks.
    Time ZoneDisplays date/time values in the report in the specified time zone.
    Remove CharactersRemoves special characters from the report.
    Date FormatDisplays the date in the report in the specified format. 
    Export EmptyExports the report regularly even if there is no current data (useful for systems that expect files at certain intervals).
    Include default fields

    Includes default fields in the report (along with the mapped fields).

    A cleared checkbox includes only mapped fields in the report.


    Cumulative

    Includes all the calls made since the start of the day (cumulative) in the report.

    A cleared checkbox includes only the calls that were made since the report was last run.



    You can revert all your changes by clicking Reset.


  4. Click Save.
    The script report settings are configured and saved.

Exporting a Script Report

To export a script report:

  1. Access the script whose report you want to export. 
  2. Click the Report Config subtab, and then click the Export button.
  3. Specify values in the following fields:
  4. Click Export Data.
    The script report is generated and exported to your computer.

Previewing a Script Report

To preview a script report:

  1. Access the script whose report you want to preview. 
  2. Click the Report Config subtab, and then click the View button.

  3. In the Start field (located in the lower-right corner), on the calendar, specify the date and time from when you want the report for preview, and then click OK.

    You can preview the report for the current date or current time by clicking Today or Now, respectively, on the calendar.


  4. In the End field (located in the lower-right corner), on the calendar, specify the date and time until when you want the report for preview, and then click OK.

    You can preview the report for the current date or current time by clicking Today or Now, respectively, on the calendar.

    A preview of the script report appears.

Mapping the Script Data for BI

To map the script data to columns for generating a script report for the BI tool:

  1. Access the script for which you want to create a BI mapping.

  2. Click the Report Config subtab, and then click the BI Mapping button.
    A list of columns to which you can map script data appears.

  3. Click the Script Data cell next to the name of the column to which you want to map the script data for BI, and then, in the drop-down list box, select the script data field.

    • You can revert the change in the cell by clicking the Clear Value icon Clear Value icon next to the cell.
    • You can revert all your changes by clicking Remove All.


  4. Click Accept.
    The script data are mapped to the columns, and this mapping is used in the script report generated for the BI tool.