View Source

The Reporting section enables you to view and export all information related to call recording, keywords, scorecards, skills, agents, interaction intents, calibration tasks, and other analytics data. To access different categories of the available reports, on the WFO tab click SpeechIQ > Reporting.

The Add Automated Reports feature available in the Search window, in each reporting subsection, enables you to set up the reports to be sent automatically to your email addresses as per the configured frequency and duration. You can configure to receive the reports either daily, weekly, monthly, quarterly, biweekly, or yearly.

For instructions on how to create automated reports, see Adding Automated Reports.
For instructions on how to modify automated reports, see Automated Reports in Configuration.

The following reports are available for reference and export.

To check the data retention policies for reports, see Reporting Data Retention Policy.

Customizing a Report Table

You can customize the table that appears in the window displaying a SpeechIQ report, list of recordings, etc. (for example, the Agent Statistics window).

Depending on the type of report, you can customize a report table as follows.

Option	Procedure
Display or hide certain columns in the table.	Click the arrow next to any column heading, and then click the Columns option. If you want to display certain columns in the table, select the checkboxes next to their names. If you want to hide certain columns in the table, clear the checkboxes next to their names.
Sort the values in a column in ascending or descending order.	Click the column heading once or twice as required. Alternatively, you can click the arrow next to the column heading, and then select the Sort Ascending or Sort Descending option.
Filter the statistics based on a column.	Click the arrow next to the column heading, and then use the Filters option.
Lock or unlock a column.	Click the arrow next to the column heading, and then click the Lock or Unlock option.