The LiveVox Private Branch Exchange (LV PBX) is a cloud-based Private Branch Exchange (PBX) and a business telephone platform with advanced Voice over Internet Protocol (VoIP) phone and managed services, softphones and hard phones, and platform-wide reporting. LV PBX enables knowledge workers to communicate with each other or launch outbound calls through a centralized cloud-based VoIP phone service that is easy to administer.

Features

Some of the unique features of LV PBX are:

• The Software-Defined Networking in a Wide Area Network (SD-WAN) managed device allows you to replace your firewall and router.
• The wireless backup device provides an internet connection even if your primary internet provider is down.
• The Internet Service Provider (ISP) Management Service is designed to ensure you have the best connectivity at the best price.

Some of the general features that the LV PBX solution includes are:

• Auto-attendant and multi-level interactive voice response (IVR)
• Call forwarding, queuing, and recording
• Call routing by Direct Inward Dialing (DID)
• Central phonebook

The phone accessories and devices included in this solution are:

• Caller ID control
• Phones: Desk, conference, and cordless phones
• Headsets
• Analog adapters
• Desktop application/softphone

Benefits

The main advantages of the LV PBX solution are:

• It can be customized and scaled to suit different business needs, including remote and hybrid work models.
• It simplifies phone system administration and saves time, effort, and money. 
• It fully integrates with the LiveVox portal and thus provides data integration and advanced escalation tracking and management. 

For more information, see the following topics: