The Contact Flow Engine (CFE) lets you define variables for use in contact flows and in messages associated with the contact flows.

To create a contact flow variable:

1. Click the Contact Flow Variables button in the CFE.
2. In the Contact Flow Variables window that appears, click Add.

3. In the Add Contact Flow Variable window that appears, specify the required details, and click Ok to add the variable as a new row in the Contact Flow Variables window.

   Field	Description
   Variable Name	Custom name to identify the variable by.
   Default Value	Initial value of the variable in the contact flow.
   Contact Field	Fields associated with a record in Contact Manager.
   Interaction Field	Fields associated with a call, email or SMS, as defined in the Field Settings.
   TTS Type	Text-to-Speech type. Sample values: Alpha_numeric, Account.

4. In the Contact Flow Variables window, click Ok to save the variable and complete this task.