• Select the Service to copy and select the Copy Service button.
  
  

Only copy QC Services to create another QC Service, Manual Services to create another Manual Service, etc. Inbound Services should not be copied (contact client-services@livevox.com).

• Add the New Service name

• Select Copy Service.

• Go to the Phones Numbers tab to associate/disassociate services to phone numbers.
  
  
  • Please see section Services - Phone Numbers Tab for details on how to update phone numbers.
    
    

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• • To remove or change LCID association, go to the Advanced Features Section of the Settings tab.
  
  
• Click Save. A success notification will display the updated information.

CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all Services in which an agent logs in. New Services are not automatically included in the Custom Detail Report (CDR) – you must contact LiveVox Support to add new Services to the report. Do Not Call (DNC) settings/data are not passed to the new Service when Services are copied – you must either load DNC settings via the available interface or contact LiveVox Support for assistance.