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To copy a service:

Select the Service to copy and select the Copy Service button.
Only copy QC Services to create another QC Service, Manual Services to create another Manual Service, etc.
Inbound Services should not be copied (contact customercare@livevox.com).
Add a Name for the new service.
Select Copy.
Go to the Phones Numbers tab to associate/disassociate services to phone numbers.
For more on how to update phone numbers, see the Phone Numbers Tab section.
To remove or change LCID association, see the Advanced Features section of the Services: Settings Tab.
Click Save. A success notification will display the updated information.

CID, Operator Phone, and Inbound/Callback phone must be filled out with a value for all Services in which an agent logs in.
New Services are not automatically included in the Custom Detail Report (CDR) – you must contact the LiveVox Customer Care Team to add new Services to the report.
Do-Not-Contact (DNC) settings/data are not passed to the new Service when Services are copied – you must either load DNC settings via the available interface or contact the LiveVox Customer Care Team for assistance.