View Source

To access the Services editor, go to Configure > Service > Services.

Admin Guides copy > .Services Tabs vU17 > Services_editor_navigation.png

Demo

For more information, see the Service Editor and Use Services Window demo:

The Services editor main page offers the following tabs and buttons:

Tabs

General: Contains the basic settings for the service (that is, the value specified in the Service field). For more information, see the Services General Tab section.
Change History: Contains a history of the changes made to the service. For more information, see the Services: Change History Tab section.
Click Distribution: Enables permitted users to configure preferred click distribution. For more information, see the Services - Click Distribution Tab section.
Inbound: Contains the allowed inbound hours for the service. For more information, see the Services - Inbound Tab section.
Messaging: Contains the default input filter and properties. For more information, see the Services - Messaging Tab section.
Phone Numbers: Contains the default phone numbers for the service. For more information, see the Services - Messaging Tab section.
Preview Settings: Contains the preview settings. For more information, see the Services - Preview Settings Tab section.
This tab appears only if the value in the Service Type field of the General tab is Preview All (Preview) or API Enabled (API Enabled).
Routing: Enables you to view and select the preferred routing method (that is, service, service group, or agent teams). For more information, see the Services - Routing Tab section.
Settings: Contains advanced settings for the service. For more information, see the Services: Settings Tab section.
Termination Codes: Contains termination codes assigned to the service. For more information, see the Services - Termination Codes Tab section.

Demo

For more information on the General, Change History, Messaging, and Termination Code tabs, see the Services Editor Use Common tabs demo:

Buttons

Delete: Enables you to delete the service. For more information, see the Deleting Services section.
Change Call Center: Enables you to move the service to a different call center. For more information, see the Move Services to a Different Call Center section.
Copy Service: Enables you to copy the service. For more information, see the Copying Services section.