Duplicate Files

By default, files loaded to LiveVox are compared with files previously loaded to assess if the name or content of any campaign files are duplicates. 
LiveVox protects you against registering a campaign with the same name to the same service, or with exactly the same content/account information as a campaign that has been dialed or may be dialed within the same day. In the event duplication is detected, the following error messages may be displayed:

• Duplicate by filename:
  
• Duplicate by content:
  

Duplicate Accounts and Phones

Individual accounts and phone numbers loaded to a service are checked against other accounts already loaded to the same service to find duplicates. Scrub options include:

• Default: Duplicate phone numbers ONLY are removed from later-built lists for that day within the service.
• Remove duplicate phone numbers AND accounts.
• Remove duplicate accounts ONLY.
• Extend screen of time for comparison beyond one day.
• Extend comparison to the entire site.
• DISABLE duplicate check.

These scrub options are controlled by the Client and Service editor, as described in the Duplicate File Check Setup section.