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To create a new agent phonebook:

To create a new agent phonebook, click Create Agent Phonebook from the Agent Phonebook editor, as shown below.
Enter the name for the new agent phonebook in the Name field.
Click OK. The Agent Phonebook Saved message appears and the agent phonebook is created.

To copy an existing phonebook and update the entries, see Copying an Agent Phonebook.
To add entries to the created agent phonebook, see the General Tab section.