The Preview Settings tab displays only when either Preview All (Preview) or Preview All (API Enabled) are selected from the Service Type drop down under General tab.

Agent Preview Settings

• Preview Mode - Allows preview of all options and force agent's acknowledgment before launching a call.
• Preview Manual Allowed – If checked, an agent can enter and dial a 10 digit number manually on a Preview call.
• Preview Timeout – The number of seconds an agent has to confirm, manually enter (if enabled) or skip an account, while in preview before the Preview Default Action occurs. 
• Preview Skip Allowed – If checked, it enables an agent to skip a presented account and move on to the next account. The preview default action of skip can still occur when agent skip ability is disabled.
• Preview Confirm Dial – Allows to control the level of human intervention required before the call is launched. Available options from the drop down include:
  • Select One - Single click confirmation
  • Dial Button - Secondary confirmation of the number
  • 10 Digit Entry - 10 digit manual entry
• Preview Auto Completion - If checked, agent will be presented with the next account number once all the loaded numbers from the previous account has been dialed. The Preview Manual Allowed must be enabled to disable this feature.