To copy the existing termination codes:
Select the Call Center and Service to which you copy the termination codes. Unattended or Message Only services do not need termination codes.
Termination codes can only be copied into a Service with no assigned termination codes. To remove the currently assigned codes from a service, press and hold the Shift key to multi-select all the codes, click Remove, and then click Save. Now you can copy the termination codes from another service. |
The copied termination codes are migrated into the destination Call Center and Service.