Navigate to the Termination Codes configuration by selecting Configure > ACD > Termination Codes from the Navigation Panel.

You will be presented with the view of currently assigned termination codes and their details for the selected Call Center and Service:

• Code Name - What is displayed to agents.
• Category Name - Used to group together similar term codes on the agent desktop.
• Result - Internal result mapping (TFH result) which LiveVox can associate with the user code. Adjusting may impact CDR reporting.
• Action - Disconnects call or leaves a message after the term code is selected.
• Screen Order - Currently disabled, term codes are displayed in alphabetical order within their category section.
• Report Order - The order the term codes will show on the CDR (scroll right to view this column). Leave as default, or assign a value between 1- 126.
• Immediate Callback - When checked,  allows agents to do immediate callbacks after selecting the termination code.

The Termination Codes configuration sections offers the following buttons:

• Edit Category – Allows you to edit the category settings on the selected termination code.
• Add – Adds a new termination code to the selected service.
• Remove – Deletes the selected termination code.
• Save  – Saves all updates to the selected termination code.
• Cancel – Cancels any updates made to the selected termination code.