The Title Bar widget gives the agent the ability to upload their own avatar and view the custom logo.
To add a widget:
Select Title Bar from the available widgets section and click Add.
The Add Title Bar pop-up appears.
The following table provides the field and the description/action you need to take:
Field | Action / Description |
---|---|
Window Title | Specify the widget name. |
Enabled | Click the checkbox to enable the widget on extended panel of Agent Desktop. |
Agent Avatar Enabled | Select the checkbox to enable the agent avatar on the agent desktop. |
Client Logo Enabled | Select the checkbox to enable your custom logo on the agent desktop. |