The Services tab of Client editor displays the details on each service, including current dialing information.

Using the cog icon in the upper right-hand corner, you can specify the inclusion of fields, order, and which field is used to sort the list. Double-clicking a service name opens the Services editor.

The Services tab displays the following fields:

• Service ID: Displays the LiveVox assigned unique identifier code.
• Service Name: Displays the name of the Service.
• Service Type: Displays the service type for the service name.
• Call Direction: Displays the call direction, whether the service launches outbound calls or receives inbound calls.
• CIP: The number of calls currently in progress.
• Talk: Total time agent was in call.
• Wait: Number of calls currently waiting in the queue.
• Time On Hold: The longest hold duration of all calls in the hold queue for the call center or service.
• Calls Connected: Total number of connected calls/transactions.
• Call Failed: Total number of calls that terminated without a connection.
• Calls Transferred: The number of calls presented to the service for ACD routing.
• Call Center: The Call Center in which the service is organized.
• Caller ID: Displays the Local Caller ID.
• Operator Phone: The number used when dialing using extensions rather than DIDs.
• Callback Phone: The number used in answering machine messages.
• Message: Displays the properties as set in Messaging tab.
• Inbound Message: Displays the message associated with the inbound service.
• Inbound Number: Displays the number associated with the inbound service.
• Number Type: Displays the Number Type by Agent at ready in, Callback, Caller ID, Group voice mail, Inbound, Local caller ID, Other and Personal voice mail.