The Voice monitor dashboard on the Monitor tab displays data within subsections known as widgets. The Graphical User Interface (GUI) settings determine which widgets are displayed on the dashboard for a given level of view (enterprise, call center, or service). You can, however, customize the dashboard to enable you to focus on key data. The GUI settings, including any changes to them, are maintained across browser sessions. You can also use the GUI settings to configure the general settings of the LiveVox Portal (LVP).

  • The Internationalization tab of the GUI Settings window displays the time zone and the language that is used throughout LVP.
  • For information about how to access the Voice monitor dashboard for a given level, see Monitor Dashboard 1.