Password Expiration

Depending on the security settings, your password may expire on your first login, after a certain number of days, or when changed by your manager. When your password expires, you are prompted to change your password.

  • If you are logging on to the LiveVox Portal (LVP) for the first time, you are provided with a temporary password. After you attempt to log on to LVP with the temporary password, you are prompted to change the password.
  • The time period by which you or an agent's password expires can be configured on the Security tab of the Client window. The default period is 90 days.

Password Characteristics

Depending on the password strength set on the Security tab of the Client window, the password must be a minimum of eight characters (for a medium or strong password) or twelve characters (for a very strong password); must contain at least one letter and one digit; and must not match any of your last four passwords. If the password strength is set as strong or very strong, the password must also contain a special character.

When Single Sign On (SSO) is enabled, you do not have the option to add or change the password for a user or agent.

Changing Your Password

To change your password:

  1. On LVP, click your avatar, and then click Edit User.

    The User window appears.

  2. Click Change Password.
    The Change Password window appears.

  3.  Provide the previous password, specify the new password, confirm the new password, and click Save.