The ticketing realtime dashboard provides real-time statistics of all open tickets in the form of bar charts and pie charts. The widgets in the dashboard are automatically updated when a new ticket is opened or when there is an update in the currently open tickets. 

  • The Ticketing Realtime Dashboard displays information about only open tickets.
  • You cannot add or modify ticketing data in the realtime dashboard. 

The Ticketing Realtime Dashboard displays the following statistics:

  • You can manually refresh the charts by clicking on the refresh icon on the top right corner of every widget.
  • To collapse or expand the widget panels, click on the arrow icon, next to the refresh icon, on the top right corner of every widget. 
  • Hover over the data representations on the chart to view the values, percentage, total number of open tickets, and so on.

To customize the data selection in the charts, use the buttons available in each widget. Identify the button representing either agent name, priority, label, or account name by matching the color of the button and the corresponding slice in the chart. When you deselect a button, the slice representing the selected item disappears from the chart.