LiveVox Status Page

Introduction

The LiveVox Status Page provides information about the operational state of the LiveVox platform components and the reported incidents.

Accessing the Status Page

To access the Status Page, go to https://statuspage.livevox.com/.
The LiveVox Status Page appears.

Status Page

The Status Page displays sections for each platform and environment (for example, LiveVox 15 NA3). Each section displays the following information for a platform and environment:

• Overall status (for example, Operational) for the last 90 days, including the current day.

  • The status Operational (green) indicates that the components are operating with no issues.
  • The status Service Disruption (red)indicates that a component is operating with issues. 
  • The status Partial Service Disruption (orange) indicates that a specific version of a component is affected, however, the instance of the component that you are using is unaffected.
  • A service disruption that lasts more than 10 minutes generates an incident ticket. If you are a subscribed user, you are notified of the incident through an email.

• Status for each day represented as a red or green bar.

  • A red bar indicates that a component suffered an outage, whereas a green bar indicates that no downtime was recorded for the associated day.
  • You can see the number of components that suffered an outage for a given day by hovering over the red bar for that day.

• Uptime percentage.

• Overall status, status for each day, and uptime percentage for a component (for example ACD, LVP, Queuer, and Reporting). 

  • You can view this information by clicking  next to the name of the platform/environment.
  • You can see the duration of an outage for a given day, including the related incidents, by hovering over the red bar for that day.

The Status Page also displays the Past Incidents section, which contains a list of the reported incidents for the last fifteen days, including the current day.

Accessing Incident History

To access the history of all incidents, on the Status Page, in the Past Incidents section, click Incident History.
A page displaying the Incidents tab appears.